Frequently
Asked
Questions

Yes. Our blend is designed to be compatible with a low-carb lifestyle whether you are just starting out or have been following the protocol for years. It contains no added sugars or hidden carbohydrates, so it will not disrupt your daily macro targets. The infusion works equally well as a morning brew or an afternoon cup — you can steep it alongside your usual meals without needing to adjust your routine.

If you are tracking net carbs closely, each cup contributes negligible carbohydrate content. For specific figures, please review the nutritional panel printed on every box, or visit our ingredients page for a full breakdown of what goes into the blend.

We typically process orders within 1 to 2 business days from our London facility. Once your parcel leaves us, standard delivery via UK post usually takes 3 to 5 working days. You will receive a confirmation email with tracking information as soon as your order has been dispatched, so you can follow it to your door.

During busy periods — particularly around bank holidays — there may be slight delays in the courier network that are outside our control. If your tracking has not updated for several days, or if your parcel has not arrived within 7 working days of dispatch, please reach out to our support team and we will investigate with the carrier on your behalf.

Yes. We are committed to sustainability and use tea bags made from plant-based materials that are industrially compostable. We avoid the use of plastic glues or staples in our packaging to ensure a cleaner product for you and the planet. After brewing, you can dispose of the bags in your local food waste or compost collection where accepted by your council.

The outer carton is printed on recycled board with soy-based inks. If your local authority does not yet accept compostable plant-based materials in food waste collections, the bags will still break down naturally in a home compost heap over a longer period.

Yes, we offer a subscription service that allows you to receive your favourite tea on a schedule that works for you. You can choose your delivery frequency — every two weeks, monthly, or every two months — and adjust it at any time through your account settings on our website. There is no minimum commitment, and you can pause or cancel your subscription whenever it suits you.

Recurring orders are dispatched using the same processing and delivery times as standard orders, so you can expect the same tracking email and 3 to 5 working-day delivery window each cycle.

We want you to be completely satisfied with your purchase. If you receive a damaged product or the wrong item, please contact us within 14 days of delivery and we will arrange a replacement or refund. Due to the food-based nature of our products, we cannot accept returns on opened boxes of tea, as we have no way to verify storage conditions once a box has left our facility.

If your box arrives sealed but you find the contents do not meet expectations, please get in touch — we handle each case individually and will work with you toward a fair resolution. Please have your order number ready when you contact us so we can locate your purchase quickly.

Our customer service team is available Monday through Friday, 9 am to 5 pm. You can email us at [email protected] or call us at +44 20 7944 9104. We strive to respond to all inquiries within 24 hours during the working week, and any messages received over the weekend will be addressed first thing on Monday morning.

When you reach out, please include your order number (found in your confirmation email), a brief description of your question, and the best time to reach you if you would prefer a call back. If your enquiry is about a wholesale order or stocking Your Fit in a retail setting, mention this in your subject line and we will route it to the right person straight away.